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Help Center

MoreKash Help Center

Welcome to the MoreKash Service Directory Help Center.
Here you’ll find answers to common questions, guides on using the platform, and support for both customers and service providers.

If you don’t find what you need, you can always contact our support team.

📌 Getting Started

1. What is MoreKash?

MoreKash is a service directory that helps users find trusted service providers and helps businesses gain visibility online.

2. How do I create an account?

3. Is MoreKash free to use?

Yes. You can browse services and create basic listings for free.
Premium plans are available for businesses that want more visibility.

📌 For Users (Customers)

1. How do I find a service?

Use the search bar or browse categories.
Filter by location, rating, or category to find the right provider.

2. How do I contact a business?

Each listing includes contact options such as:

  • Phone

  • WhatsApp

  • Email

  • Website link

Click your preferred contact method and reach out directly.

3. How do I leave a review?

  • Open the business listing

  • Scroll to Reviews

  • Click Write a Review

  • Submit your rating and feedback

4. What if I had a bad experience?

Leave an honest review or contact support if the issue is serious.

📌 For Businesses (Service Providers)

1. How do I list my business?

  • Create an account

  • Click Add Listing

  • Fill in your business details

  • Upload photos or logos

  • Publish your listing

2. How do I edit my listing?

Go to My Account → My Listings → Edit to update photos, description, or contact details.

3. What are premium listings?

Premium listings give your business:

  • Top placement

  • Featured badges

  • Higher visibility

  • More leads

4. Can I list multiple businesses?

Yes. You can add multiple listings under one account.

5. How long does approval take?

Most listings are approved within 24 hours.

📌 Account & Security

1. I forgot my password. What should I do?

Click Forgot Password on the login page and follow the steps to reset.

2. How do I change my account details?

Go to Account Settings to update:

  • Name

  • Email

  • Phone number

  • Password

3. How do I delete my account?

Contact support with your registered email.

📌 Payments & Billing

1. What payment methods are accepted?

We accept:

  • Mobile Money

  • Bank transfer

  • Card payments (if enabled)

2. Are payments refundable?

No. Premium listing payments are non-refundable except in rare approved cases.

3. How long do premium listings last?

Duration depends on your chosen plan (e.g., monthly, quarterly, yearly).

📌 Troubleshooting

1. My listing isn’t showing.

Possible reasons:

  • Still under review

  • Violates listing guidelines

  • Payment not confirmed (for premium)

  • Suspended due to policy issues

2. Photos won’t upload.

Try:

  • Reducing image size

  • Using JPG or PNG

  • Checking your internet connection

3. I’m not getting customer calls.

We recommend:

  • Updating your profile

  • Adding more photos

  • Switching to a premium plan

  • Improving your description

📌 Policies & Legal

(If you want, I can link these with buttons.)

📌 Contact Support

Need help? We’re here for you.

MoreKash Customer Support
📧 Email: support@morekash.com
📞 Phone: +233 (0) 546600206
🌐 Website: www.morekash.com

Support Hours: Mon–Sat, 8:00 AM – 6:00 PM